Responsible for assisting the Monitoring and Operations Specialist during the execution of all monitoring and monitoring-related online and offline operations. Notifying the necessary regulations for the improvement of the software, taking the necessary measures to maximize customer satisfaction, providing information and reporting to the investors in order to increase the performance of the monitored power plants, and improving the processes in accordance with our guarantee conditions are among the main duties.
Customer Service Specialist Assistant
Responsible for assisting the customer service specialist in the services provided. In this respect, it is among the main duties to provide feedback and take necessary actions in accordance with the targets set by the management, to carry out the necessary activities to ensure that the service provided is best understood by the customers, and to provide the necessary feedback in case of disruptions caused by software and monitoring operations.
Technical Service and Maintenance Assistant Specialist
Responsible for assisting the expert in all operations to be carried out by the technical service and maintenance specialist. It is one of the basic duties of team planning, machinery-equipment planning for emergency interventions and taking quick measures, and carrying out all the necessary works to ensure customer satisfaction. It is his/her own responsibility to use all tools and equipment to be used while performing these duties in an appropriate manner.